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THE BATTLE FOR TALENT – The Skill Shortage Predicament

Skill shortages are approaching critical levels in the US, as well as in other global economies – in spite of our high unemployment level. Many companies are struggling to find the employees they need across multiple industries sectors in the global talent market, and this problem appears to have been intensifying since the 2007 recession. […]

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The Power Of Options – Keep Evaluating

The concept of diversification is captured in the adage ‘Don’t put all your eggs in one basket’. As commonsensical as this may seem, this logic is rarely applied in business, especially when considering alternative service providers. Our reluctance to try other options hinders us from accessing opportunities that could potentially be game changing for us, […]

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CUSTOMER SERVICE BOOTCAMP- EXCELLENCE IS NOT AN ACCIDENT

Customer service excellence can best be achieved and sustained through customer intimacy. Customer intimacy is a relationship of trust and loyalty that has been built through deliberate investment in customers in order to understand, support and serve them. Customer intimacy makes you aware of expectations and serves to meet them. It is not happenstance, it is […]

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FINANCIAL FITNESS BOOTCAMP – MANAGING CASHFLOW

9 key lessons that will help you to lead savings initiatives effectively and identify opportunities to achieve more value from your business, in terms of cost and time savings in 2016. The core goal as you embark on a more cash-efficient business is to be prudent – spend less, use less, stock less and pay […]

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THE WOLF OF WALL STREET – THEN & NOW

If you saw the documentary on the rise and fall of ‘The Wolf of Wall Street’ aka Jordan Belfort of Stratton last night on CNBC, you are probably aware that those same scandalous procedures that made Belfort a star amidst mates are still flourishing today. Sadly, as entertaining as the movie and documentary were, victims of […]

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HOLIDAY BOOTCAMP- HOW TO PREPARE YOUR COMPANY FOR CHRISTMAS

Send out a holiday newsletter: If you have a very large customer base, an effective way of reaching clients, especially inactive ones that you have not had much of a reason or chance to contact is to send out a festive e-mail. Even businesses with only a few clients benefit greatly from the electronic method […]

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